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FAQ

1. How do I purchase an artwork?

​Every piece is an original and unique artwork. If you wish to acquire a specific piece, please click "Inquire" below the artwork or send me a direct message with the title of the work. I will get back to you personally to discuss the details.

2. How does payment work?

​Once you place an inquiry, you will receive an invoice. Payment can be securely made via bank transfer (or via other secure methods like Wise or PayPal upon agreement).

3. How are the artworks packaged and shipped?

​All artworks are meticulously and securely packaged flat between sturdy, acid-free art boards to completely prevent any bending or damage to the delicate papers. Shipping is handled reliably through Correos de México.

4. What are the shipping costs and delivery times?

​Because each artwork has a unique format and weight, and shipping costs vary depending on the destination country, I calculate shipping fees individually for each order to ensure you receive the fairest rate.

​International Standard Shipping (Correos de México): Typically takes about 2 to 4 weeks depending on the destination (Europe, USA, etc.).

​Alternative: If you prefer an expedited or private courier service (such as DHL Express or FedEx), please let me know, this is available at an additional cost.

5. Who is responsible for customs and import duties?

​Any customs duties, taxes, or import fees incurred in the destination country are the responsibility of the buyer. Please check your country's regulations beforehand.

6. Can I return an artwork?

​Since these are original artworks, returns are generally not accepted. However, if a piece has been damaged in transit, please contact me within 48 hours of receipt with photos of the packaging so we can find a solution.

Have any other questions? Please feel free to reach out via the [Contact] page.

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Andrea Emde – Contemporary Ink Art & Fine Art Watercolor

Painting as an act of attentive observation. Exploring reduction to shift the focus from literal representation to pure presence.

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